Shipping, Return & Refund Policy
Shipping
Our Shipping Policy was last updated on January 7, 2023
Domestic Shipping Policy
We currently do not offer shipping. Pick-up in-store only.
Interpretation and DefinitionsInterpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
Return & Refund
Our Return and Refund Policy was last updated January 7, 2023
Thank you for visiting and shopping at Imagine Healing.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Imagine Healing
92B High Street,
Blenheim Central,
Marlborough,
New Zealand 7201
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exceptions / non-returnable items
Certain types of items cannot be returned, these include:
Refunds
Gifts
Contact Us
If you have any questions you can contact Us:
Our Shipping Policy was last updated on January 7, 2023
Domestic Shipping Policy
We currently do not offer shipping. Pick-up in-store only.
Interpretation and DefinitionsInterpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Imagine Healing.
- "Goods" refers to the items offered for sale on the Service.
- "Orders" means a request by You to purchase Goods from Us.
- "Service" refers to the Website.
- "Website" refers to Imagine Healing, accessible from www.imaginehealing.co.nz
- "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund
Our Return and Refund Policy was last updated January 7, 2023
Thank you for visiting and shopping at Imagine Healing.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Imagine Healing.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to Imagine Healing, accessible from https://imaginehealing.co.nz/index.html
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Imagine Healing
92B High Street,
Blenheim Central,
Marlborough,
New Zealand 7201
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exceptions / non-returnable items
Certain types of items cannot be returned, these include:
- Perishable goods such as: food, flowers, or plants - this includes but not limited to any nutritional supplements, herbal medicine, homeobotanical remedies, tinctures etc.
- Custom products such as: special orders or personalized items - this includes but not limited to tinctures, herbal or homeobotanical remedies mix specifically according to a health concern.
- Personal care goods such as: beauty products - this includes but not limited to skincare, balms, ointment etc.
Refunds
- We do not have to give a refund if you change your mind about a purchase — so please choose carefully.
- If your purchase meets the 'Conditions for Returns' and is not an 'Exception / non-returnable item', we can offer you a refund in the form of credit up to the purchased value to use on any product or service at Imagine Healing.
Gifts
- Any gift in the form of above mentioned “Exceptions / non-returnable items” cannot be returned or refunded.
- If the gift is in the form of a gift card or voucher and not in the form of above specified “Exceptions / non-returnable items”, we can offer you a refund in the form of credit up to the gift value to use on any product or service at Imagine Healing.
Contact Us
If you have any questions you can contact Us:
- By calling or texting: 027 312 8158
- By sending us an email: info@imaginehealing.co.nz
- By visiting this page on our website: https://imaginehealing.co.nz/contact.html